MJETS PERSONAL DATA PROTECTION POLICY

General

MJets Limited (“us”, “we”, “our”) is the operator of www.mjets.com (the “Website”). We recognise the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect, and process your personal data.

This Personal Data Protection Policy, together with our Terms of Use, Cookie Policy, and Terms of Purchase on the Website (if you make a purchase on the Website) are designed to assist you in understanding how we collect, use, disclose, and/or process your personal data.

Unless restricted by law, you agree that we may process your personal data in the manner, and for the purposes set out in the terms described in paragraph 2 above.

What is Personal Data?

Personal data means data which relates to an individual who can be directly or indirectly identified from such data, but does not include data on deceased persons.

Common examples of personal data could include names, identification numbers, contact information, medical records, photographs, and video images.

How Personal Data is Collected

Below are examples of situations where we collect your personal data:

(a) When you register for an account on the Website, apps, or kiosks;
(b) When you complete purchase orders, requests or applications for our products or services (by telephone, in person, snail mail, or electronically);
(c) When you make a purchase on the Website;
(d) When you communicate with us directly in relation to our products and services (in person, via our customer service centre, or via our co-workers in our stores, by email, telephone, or any other means);
(e) When you use services that are made available on the Website or at our stores; such as delivery, assembly/installation services, refurbishing services, etc.;
(f) When you conduct certain types of transactions such as refunds;
(g) When you enter, and when you interact with us during promotions, competitions, contests, lucky draws, or special events;
(h) When you apply for employment with us;
(i) When you subscribe to any of our membership programmes; or
(j) When you participate in surveys and other types of research.

When Personal Data is Collected and What is Collected

You can use and browse the Website without disclosing your personal data. The provision of your personal data is voluntary. But, if you do not provide your personal data to us, we may not be able to provide the products and services you require.

We collect personal data through registration, placement of orders, completion of forms, emails, inquiries, requests, and other situations where you have chosen to provide personal data to us.

If you are a candidate for employment, we will collect personal data that you provide to us during the recruitment process, including personal data that is contained in your resume and in any application form that we require you to fill out. Such personal data may include your employment history and working eligibility rights.

Other examples of the types of personal data which we may collect about you include:

(a) Contact information such as names, addresses, telephone numbers, and email addresses;
(b) Housing information such as household size, type of home and living situation;
(c) Billing information such as billing address and credit card information;
(d) Unique information such as ID or passport number, photograph, contact preferences, and date of birth;
(e) Details of any membership that you have with us;
(f) Details of your visits to the Website, such as traffic data, location data, and the resources that you access on the Website; and
(g) Your transaction history.

Storage of Personal Data

We are required by law to store your trafficking data for a period of 90 days from the date such information was entered into our system, and we will ensure that after such period has elapsed, subject to paragraph 30, your trafficking data will be destroyed or anonymised as soon as it is reasonable to do so.

Purposes for Collection, Use, Disclosure, and Processing of Personal Data

You may, in certain circumstances, provide us with personal data relating to third parties (for example, your next-of-kin or any person who may receive delivery of your purchased item on your behalf or, any person whom you have nominated as your referee if you are a candidate for employment). When this happens, you are deemed to have represented and confirmed to us that you have obtained the consent of such third party to provide his/her personal data to us for processing in the manner set out in paragraph 6 above.

We collect personal data if it is necessary for us to conduct our everyday activities or functions.

The personal data which we collect from you may be collected, used, disclosed, and/or processed for various purposes, depending on the circumstances for which we may/will need to process your personal data, including:

(a) To communicate with you;
(b) To maintain and improve customer relationships;
(c) To assess, process and provide products, services, and/or facilities to you;
(d) To administer and process any payments (including refunds) related to products, services, and facilities requested by you;
(e) To establish your identity and background;
(f) To respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us;
(g) To provide you with services or assistance that you have requested;
(h) To provide you with information and/or updates on our products, services, upcoming promotions offered by us and/or events organised by us and selected third parties which may be of interest to you from time to time;
(i) For direct marketing purposes via SMS, phone call, email, fax, mail, social media, and/or any other appropriate communication channels, if you are a member of any of our loyalty programmes;
(j) To facilitate your participation in, and our administration of, any events, including contests, promotions, or campaigns;
(k) To award points in a loyalty or rewards programme;
(l) To maintain and update internal record keeping;
(m) For internal administrative purposes;
(n) To send you seasonal greetings messages from time to time;
(o) To send you the invitation to join our events, promotions, and product launch events;
(p) To monitor, review, and improve our events and promotions, products, and/or services;
(q) To conduct credit reference checks and establish your creditworthiness, where necessary, when providing you with products, services, and/or facilities;
(r) To administer, process and fulfil your commercial transactions with us (such as a purchase on the Website, a tender award, contract for service, or tenancy agreement);
(s) To process any payments related to your commercial transactions with us;
(t) To process and analyse your personal data either individually or collectively with other individuals;
(u) To conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning and statistical and trend analysis in relation to our products and/or services;
(v) To share any of your personal data with the auditor for our internal audit and reporting purposes;
(w) To share any of your personal data pursuant to any agreement or document which you have duly entered with us for purposes of seeking legal and/or financial advice and/or for purposes of commencing legal action;
(x) To share any of your personal data with our business partners to jointly develop products and/or services or launch marketing campaigns;
(y) To share any of your personal data with financial institutions necessary for the purpose of applying and obtaining credit facility(ies), if necessary;
(z) For audit, risk management and security purposes;
(aa) For detecting, investigating and preventing fraudulent, prohibited, or illegal activities;
(bb) For enabling us to perform our obligations and enforce our rights under any agreements or documents that we are a party to;
(cc) To transfer or assign our rights, interests, and obligations under any agreements entered into with us;
(dd) For meeting any applicable legal or regulatory requirements and making a disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, or code applicable to us;
(ee) To enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable laws, legislation, and regulations;
(ff) To carry out verification and background checks as part of any recruitment and selection process in connection with your application for employment with us; and/or
(gg) For other purposes required to operate, maintain, and better manage our business and your relationship with us, which we notify you of at the time of obtaining your consent.

As the purposes for which we may/will collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose(s) at the time of obtaining your consent, unless we are permitted by law to process your personal data without your consent.

Specific Issues for the Disclosure of Personal Data to Third Parties

In order to smoothly conduct our business operations or to fulfill our obligations to you, we may also disclose the personal data that you have provided to us to our third-party service providers, agents, affiliates, or related corporations, who may be situated inside or outside of Thailand, for one or more of the purposes stated in or notified to you under the Purposes for Collection, Use, Disclosure, and Processing of Personal Data section. We will also disclose your personal data to government regulators or authorities in order to comply with any laws, rules, guidelines, regulations, or schemes that apply to us.

Examples of third parties that we may disclose your personal data to include:

(a) Data entry service providers;
(b) Professional advisors, consultants and/or external auditors;
(c) Storage and warehousing facility providers (which may include data storage and processing servers located overseas);
(d) Third-party service providers who provide administrative or operational services in connection with our business, such as telecommunications, information technology, logistics, delivery, assembly, installation, printing, and postal services or services relating to marketing and promotional activity;
(e) Relevant government regulators or authorities;
(f) To third-party credit reporting or employment agencies as part of the recruitment and selection process and/or otherwise in connection with your application for employment with us.

The third parties with whom we conduct business are only authorised to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to adhere to the law and any policies we provide, and to take reasonable measures to ensure your personal data is secure.

We respect the confidentiality of the personal data that you provide to us. We do not sell personal data to any third party.

Request for Access and/or Correction of Personal Data

You may withdraw your consent for the collection, use, and/or disclosure of your personal data that is in our possession or under our control by writing to us at contact email address.

We will process your request within a reasonable time from such a request for withdrawal of consent being made, and will thereafter not collect, use, and/or disclose your personal data in the manner stated in your request.

Your withdrawal of consent may result in certain consequences. For example, it may mean that we will not be able to provide you with certain products or services that you have requested or that we will not be able to continue with your existing relationship with us. We will inform you of such consequences after we receive your request for withdrawal.

However, you understand that notwithstanding your withdrawal of consent, we will still be entitled to collect, use, or disclose your personal data if we are required or authorised to do so under the law.

Protection and Destruction of Personal Data

We will put in place reasonable security arrangements to ensure that your personal data is adequately protected and secured. In particular, reasonable security arrangements will be taken to prevent any unauthorised access, collection, use, disclosure, copying, modification, leakage, loss, damage, and/or alteration of your personal data. However, we cannot assume responsibility for any unauthorised use of your personal data by third parties which are wholly attributable to factors beyond our control.

We will also put in place measures to ensure that any of your personal data that is in our possession or under our control is destroyed and/or anonymised as soon as it is reasonable to assume that:

(a) The purpose for which that personal data was collected is no longer being served by the retention of such personal data; and
(b) Retention is no longer necessary for any other legal or business purposes.

Complaint Process

If you have any complaint or grievance regarding how we are handling your personal data or about how we are complying with the law, we welcome you to contact us by writing to us at dpo@mjets.com.

We will certainly strive to deal with any complaint or grievance that you may have speedily and fairly.

Contact Us

You may contact us (or send us any request or complaint form) either by post or by email at the following address:

Data Protection Officer
MJets Limited

88 The Parq Building, 12th Fl. Ratchadaphisek Road, Klongtoey Subdistrict, Klongtoey District, Bangkok 10110

Email Address: info@mjets.com

Updates to Our Personal Data Protection Policy

As part of our efforts to ensure that we properly manage, protect and process your personal data, we will be reviewing our policies, procedures, and processes from time to time.

We reserve the right to amend the terms of this Personal Data Protection Policy at our absolute discretion. Any amended Personal Data Protection Policy will be posted on the Website, www.mjets.com. No individual notice will be sent to you.

You are deemed to have acknowledged and agreed to any amended version of this Personal Data Protection Policy if you continue to use the Website after the changes have taken place. As such, you are encouraged to visit the above website from time to time to ensure you are well informed about our latest policies regarding personal data protection.

Last Updated on 13 August 2026